The entire process begins with Israeli soldiers, who are the first to see them. Their instructions, contained in a document prepared in coordination with the world-leading Israeli Haruv Institute – which specializes in helping children who’ve suffered from abuse and neglect – are clear:
“They will introduce themselves as follows: ‘Hello, my name is… I am a soldier in the Israel Defense Forces and I am accompanying you to get home. You are in a safe place. I am here to take care of you, you are safe.”